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If you are not totally satisfied with the goods for any reason, return them within 14 days of receipt and it can be exchanged or refunded. We can only accept items that have not been opened or used and are in their original packaging.
To return your item(s) email us first at firstname.lastname@example.org to notify us of the return which we will acknowledge within 24 hours. You must then return the goods to our registered address below securely and in the original packaging and at your own expense within a maximum of a further 7 days.
Luck & Luck
The Old Shed, Toad Hall
Please note proof of postage is not proof of delivery, and we strongly recommend returning any items using registered post. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. You should notify us of receipt of faulty goods within two days of receipt and return them to us directly.
If the goods arrive in a damaged condition you must make a note on the carrier's delivery note (where applicable) and it will be your responsibility to inform us of the damage within 2 days of delivery.
Where applicable it is your responsibility to sign for the correct number of packages as shown on the carrier's delivery note (where applicable) and it will be your responsibility to notify us of any shortages within 2 days from delivery.
It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
We shall not be liable for indirect or consequential loss or any loss to the customer arising from third party claims.
Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification.
Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, light variations in the actual goods may occur and some ranges which are hand finished are all unique and may differ slightly from the picture shown. If you would like any further detail on an item please contact us first at email@example.com.
From time to time you may be contacted by email with promotions or offers on products with our regular newsletter. If you prefer not to receive this information please notify us at firstname.lastname@example.org Your details will never be disclosed to a third party. Luck and Luck is committed to safeguarding the privacy of our customers' personal information.
Please note we do not store credit card details nor do we share customer details with any 3rd parties.
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There are two main kinds of cookies: "session" cookies and "persistent" cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
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This website cookies policy template is based on a free document supplied by The Legal Stop Limited through its website www.thelegalstop.co.uk.
If you have any questions about privacy please contact us.
The sell price includes all relevant local taxes. For a copy invoice please contact email@example.com.