Terms and Conditions

Satisfaction Guarantee

If you are not totally satisfied with the goods for any reason, return them within 14 days of receipt and it can be exchanged or refunded. We can only accept items that have not been opened or used and are in their original packaging. 

Returns

To return your item(s) email us first at sales@luckandluck.co.uk to notify us of the return which we will acknowledge within 24 hours. You must then return the goods to our registered address below securely and in the original packaging and at your own expense within a maximum of a further 7 days.

Luck & Luck
The Old Shed
Toad Hall
Lower Filham
Iyybridge
Devon

PL21 0LR

Please note proof of postage is not proof of delivery, and we strongly recommend returning any items using registered post. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. You should notify us of receipt of faulty goods within two days of receipt and return them to us directly.

Once the goods have been returned to us we will issue a refund in full excluding any additional postage costs incurred above the standard free 2nd class postage.

Time limitation for notification of claims of Damaged in transit

If the goods arrive in a damaged condition you must make a note on the carrier's delivery note (where applicable) and it will be your responsibility to inform us of the damage within 2 days of delivery.

Shortages 

Where applicable it is your responsibility to sign for the correct number of packages as shown on the carrier's delivery note (where applicable) and it will be your responsibility to notify us of any shortages within 2 days from delivery.

Incorrect goods 

It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.

Non-Deliveries 

We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

Liability

We shall not be liable for indirect or consequential loss or any loss to the customer arising from third party claims.

Distance Selling Regulations 

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification.

Trade Descriptions Act 

Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, light variations in the actual goods may occur and some ranges which are hand finished are all unique and may differ slightly from the picture shown. If you would like any further detail on an item please contact us first at sales@luckandluck.co.uk.

Data Protection 

From time to time you may be contacted by email with promotions or offers on products with our regular newsletter. If you prefer not to receive this information please notify us at sales@luckandluck.co.uk Your details will never be disclosed to a third party. Luck and Luck is committed to safeguarding the privacy of our customers' personal information.

Please note we do not store credit card details nor do we share customer details with any 3rd parties.

Cookie Policy for this Website

We use cookies on our website. By using our website you agree to this Policy and you consent to our use of cookies in accordance with the terms of this Policy.

About Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two main kinds of cookies: "session" cookies and "persistent" cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies on this Website

We use persistent cookies on this website to provide links to social network sharing services, and to update you on our most popular content.

Third Party Cookies

We do not use third party cookies.

Google Analytics

We also use cookies to help us improve the website's usability and for marketing purposes. We may also use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

For this purpose we use Google Analytics. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at www.google.com/privacypolicy.html.

This website cookies policy template is based on a free document supplied by The Legal Stop Limited through its website www.thelegalstop.co.uk.

If you have any questions about privacy please contact us.

VAT Registration: GB127381025

The sell price includes all relevant local taxes. For a copy invoice please contact sales@luckandluck.co.uk.

 

Postage & Packaging

 

We offer a number of postage options direct through the website. Your order maybe either sent via Royal Mail or if the goods are heavier they may be sent via a courier. If you require express delivery in the UK, Royal Mail do offer a guaranteed next day service, please email us at sales@luckandluck.co.uk and we will advise accordingly.

Please see below a table of the 1st and 2nd class postage rates we offer:

Order Value 2nd Class 1st Class
From To Standard Signed For Standard Signed For
0 2.5 0.00 1.75 1.95 2.30
2.51 10 0.00 1.75 2.95 4.15
10.01 and up 0.00 1.75 3.95 5.65

Please Note standard 2nd Class Orders are FREE Yippee!

Europe Zone 1

Please see below a table of the postage rates we offer for Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Iceland, Liechtenstein, Luxembourg, Netherlands, Norway, Malta, Monaco, Portugal, Spain, Sweden and Switzerland.

Order Value Airmail
From/£ To/£ Standard
0 2.5 2.95
2.51 10 4.95
10.01 20 9.45
20.01 30 15.45
30.01 45 19.45
45.01 60 24.45
60.01 and up 30
 

Europe Zone 2

Please see below a table of the postage rates we offer for Croatia, Czech Republic, Greece, Hungary, Italy, Lithuania, Latvia and Poland.

Order Value Airmail
From/£ To/£ Standard
0 2.5 3.95
2.51 10 6.95
10.01 20 12.45
20.01 30 16.45
30.01 45 19.45
45.01 60 24.45
60.01 and up 30
 

Rest of World

Please see below a table of the postage rates we offer for USA, Australia, Canada and New Zealand etc:

Order Value Airmail
From/£ To/£ Standard
0 2.5 3.95
2.51 10 6.95
10.01 20 12.45
20.01 30 16.45
30.01 45 19.45
45.01 60 24.45
60.01 and up 30
 

Other International Destinations

Please email sales@luckandluck.co.uk with details of what you would like to order and you will be given an price depending on the size & weight.

No Stock Lines

If an item is not in stock you will be notified by email or phone, and given the option to cancel your order if you wish, otherwise goods will be dispatched when they become available.

Delivery Time UK

Most orders are dispatched within 2-3 working days of receiving the order. We make every effort to deliver goods to you as rapidly as possible, however if the item is out of stock or is going to be delayed in any way then we will contact you via email with the option to cancel if you would rather not wait.

Delivery Time Europe and Rest of World

Please note international delivery times vary. All parcels are sent out via Royal Mail.They are not a tracked service as standard.

These are the Royal Mail guideline delivery times:

    Europe - 7 to 14 days

    Rest of Word -  10 to 21 days (although this can vary depending on customs clearance speeds)

A tracked service is available. This is weight dependent and must be arranged prior ro placing your order by emailing us at sales@luckandluck.co.uk.

Gift Wrap

If you would like your order gift-wrapped with a personal message please email us as sales@luckandluck.co.uk and we will try to fulfil your request.

Please allow 3 - 5 days for 1st Class and 7-10 days for 2nd Class delivery especially in busy periods or if there are adverse weather conditions. If you need your order sooner please email us BEFORE placing the order to ensure we can accommodate you.