Terms and Conditions

Satisfaction Guarantee

If you are not totally satisfied with the goods for any reason, return them within 14 days of receipt and it can be exchanged or refunded. We can only accept items that have not been opened or used and are in their original packaging. 


To return your item(s) email us first at sales@luckandluck.co.uk to notify us of the return which we will acknowledge within 24 hours. You must then return the goods to our registered address below securely and in the original packaging and at your own expense within a maximum of a further 7 days.

Luck & Luck
The Old Shed
Toad Hall
Lower Filham

PL21 0LR

Please note proof of postage is not proof of delivery, and we strongly recommend returning any items using registered post. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. You should notify us of receipt of faulty goods within two days of receipt and return them to us directly.

Once the goods have been returned to us we will issue a refund in full excluding any additional postage costs incurred above the standard free 2nd class postage.

Time limitation for notification of claims of Damaged in transit

If the goods arrive in a damaged condition you must make a note on the carrier's delivery note (where applicable) and it will be your responsibility to inform us of the damage within 2 days of delivery.


Where applicable it is your responsibility to sign for the correct number of packages as shown on the carrier's delivery note (where applicable) and it will be your responsibility to notify us of any shortages within 2 days from delivery.

Incorrect goods 

It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.


We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.


We shall not be liable for indirect or consequential loss or any loss to the customer arising from third party claims.

Distance Selling Regulations 

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification.

Trade Descriptions Act 

Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, light variations in the actual goods may occur and some ranges which are hand finished are all unique and may differ slightly from the picture shown. If you would like any further detail on an item please contact us first at sales@luckandluck.co.uk.

Cookie Policy

What are cookies?

Cookies are small data files stored on your computer, mobile phone or tablet that collect information as you browse our website. Cookies cannot harm your computer and are essential for ordering products at Luck and Luck and the effective operation of our website. If you do not wish to enable cookies on our website, you will still be able to browse our website, but unable to place orders - please see the section “How do I disable cookies.”

What information do cookies collect?

Cookies collect and remember information about browsing and purchasing behaviour if you access our website from the same browser or device. This includes your journey around the website, products you have purchased and pages visited. We do not use cookies to collect, store or record personally identifiable information such as your credit card details, name, address or other contact details.

Cookie types used by Luck and Luck and their uses:

There are different types of cookies that are used for varying functions on a website, for example some cookies are used to identify and resolve website errors, or provide product recommendations based on your browsing history. 
Cookies have been classified into four categories by the ICC UK, based on their functions and what they are used for. The following three are used by Luck and Luck:

Strictly necessary cookies: These are cookies that are required for the operation of Luck and Luck. These cookies allow you to log into secure areas of our website, use a shopping cart and place orders. 

Analytical/performance cookies: They collect information on how visitors use luckandluck.co.uk, including number of page visits and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor, instead the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how luckandluck.co.uk works.

Functionality cookies:These are used to recognise you when you return to Luck and Luck and remember choices to make, such as keeping you logged into your account. This enables us to personalise our content for you and remember your preferences. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. 

Other cookies not currently used by Luck and Luck and its uses:

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

What happens if I disable cookies?

If you disable some or all of our cookies, our website may not function properly. If you choose to disable third party cookies, you will still be able to make purchases on luckandluck.co.uk, however if you disable all cookies, you will not be able to complete a transaction.

Some browsers offer a Do Not Track (DNT) feature. When DNT is enabled, it will send a request to a website so that your browsing behaviour is not tracked. There is currently no consensus on how companies should interpret DNT, and as a result luckandluck.co.uk does not currently respond to these requests.

How do I disable cookies?

If you choose to disable all of our cookies, luckandluck.co.uk may not function properly and you will be limited to browsing our website. You will not be able to add products to your basket and buy them.
Disabling cookies is different for each browser, so we would suggest you visit your browser’s support website to find the best way to do this.

If you have any questions about privacy please contact us.

VAT Registration: GB127381025

The sell price includes all relevant local taxes. For a copy invoice please contact sales@luckandluck.co.uk.